2001 - 2010
Powdersville Water also voluntarily joined, as a charter member, the Partnership for Safe Drinking Water Distribution System Optimization (DSO) program in 2011. This program is sponsored by the American Water Works Association (AWWA) and is a voluntary continuous improvement program that uses optimization methods to improve water distribution systems. The program involves three system wide goals for (1) water quality measured by disinfectant residual monitoring, (2) hydraulic, whereby system pressure is continuously monitored in each pressure zone and (3) system integrity, whereby main break frequency is monitored and minimized. Powdersville Water’s goal in this program is to use empirical data to ensure that every customer receives safe drinking water at all times.
In 2011, Powdersville Water management and staff update the company Safety Manual and implemented a safety incentive program called Priority One.
This new water main was an upgrade for an existing connection with ECU by connecting it to an existing 18-inch Powdersville Water water main. This project improved Powdersville Water’s service level in that it insured that adequate water pressure and fire flows would be maintained in the central part of Powdersville Water’s service area during peaks in customer water usage.
Powdersville Water also implemented new utility billing and financial software in 2013 to improve customer service levels, provide better internal reporting and analysis and improve billing and accounting efficiencies.
Powdersville Water celebrated a new milestone safety record in June 2015 of 2,200 days. This record is a reflection of Powdersville Water’s commitment to safety by all employees. Powdersville Water conducts safety meetings routinely and employees are recognized for safety-conscious behavior through the Priority One Safety Program developed in 2011.